Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Technical Product Owner shaping high quality technical solutions at Sky. Collaborating with product colleagues, engineers, and teams to deliver innovative products and services.
Responsibilities
- Breakdown complex problems through feature analysis .
- Lead on technical analysis ; breaking down complex features into development ready user stories .
- Write clear and detailed technical features and user stories with testable acceptance criteria and measurable benefits.
- Maintain a prioritised data driven backlog of features and user stories through refinements, planning and retrospectives .
- Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions.
- Build a strong understanding of how our systems work, how software is developed, tested and released.
- Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Agile for Sky framework.
- Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively.
Requirements
- Strong previous experience in a Technical Analyst or Business
- Strong previous experience of leading technical analysis; breaking down complex capabilities and features into clear user stories and acceptance criteria
- Understanding of backlog management, including benefits analysis and delivery planning through data driven priority decisions
- The ability to read and understand technical documentation and ask the right questions.
- Strong communication skills and a calm, practical approach to problem solving.
- Experience working with development teams and understanding modern development and testing practices.
- Experience supporting agile ceremonies and helping teams adopt good agile practices.
- You will also be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work.
Benefits
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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