Customer Success Student managing user support and technical issues for TheNextWe's coaching app. Collaboration with developers and contributing to product improvements through user feedback.
About the role
- Customer Success Manager developing long-term client relationships for IT strategies at SHE. Engaging with IT teams to deliver successful projects and identify growth opportunities.
Responsibilities
- You are the central point of contact between our customers and our company
- You develop long-term customer relationships
- You identify opportunities and support them from the initial idea through to successful project completion
- Together with IT, project and service management, you shape tailored IT strategies
- You identify cross- and upselling opportunities
Requirements
- Several years of experience in client relationship management, account management, or customer success within an IT environment
- Business-fluent German and good English
- Passion for people, IT, and strategic development
- Proactive thinking, strong organizational skills, and the ability to set priorities
Benefits
- Modern work equipment
- Flexible working hours
- Home office / remote work
- Family-oriented company culture with flat hierarchies
- Fair compensation
- Bonus packages
- Company car scheme
- E-bike leasing
- Individual training and development opportunities
- Company events and celebrations for various occasions
- Direct communication and fast decision-making
- Long-term, responsible roles
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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