Hybrid Sales Operations Specialist

at MacDonald-Miller Facility Solutions

• Job title: Sales Operations Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $32 - $41 per hour
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Seattle, United States

About the role

• Sales Operations Specialist managing CRM oversight, project support, and proposal coordination at MacDonald-Miller Facility Solutions. Streamlining processes and ensuring alignment across sales activities.

Responsibilities

• Maintain and optimize systems to ensure visibility, reporting, and responsiveness.
• Keep CRM data accurate and up to date to support timely reporting and strategic planning.
• Route RFPs to the right internal teams for evaluation and action.
• Draft and distribute winning emails to internal teams and client stakeholders.
• Submit and reconcile expense reports in line with company policy.
• Coordinate industry memberships, sponsorships, and renewals.
• Ensure smooth project transitions and maintain visibility across departments.
• Support pursuit-to-project handoffs by initiating job setup and verifying system accuracy.
• Maintain project lifecycle records for accounting, sales tracking, and operational reference.
• Ensure all relevant project data is accessible and properly documented from start to finish.
• Collaborate with the Sales Operations Lead to create compelling proposals for T&M, Sustaining, and Lump Sum contracts.
• Organize internal tools, templates, and sales resources for efficiency.
• Provide day-to-day administrative support, including scheduling, document management, and meeting coordination.
• Serve as a bridge between teams to align and execute shared goals.
• Coordinate with departments to streamline workflows and support business unit objectives.
• Gather client feedback and performance metrics to drive continuous improvement.
• Contribute to the refinement of sales operations tools, processes, and best practices.
• Support the Business Unit Director and Sales Operations Lead in operating efficiently and strategically.
• Manage schedules, communications, and priorities for business unit leadership.
• Prepare high-quality presentation materials, agendas, and reports for internal and client meetings.
• Coordinate logistics for travel, events, and meetings to ensure smooth execution and professionalism.

Requirements

• A strong track record of delivering exceptional customer service with a results-driven mindset.
• Outstanding organizational and time management skills to balance multiple priorities effectively.
• Excellent communication skills, both written and verbal, to engage with stakeholders and ensure clarity.
• Sharp attention to detail to maintain accuracy in reporting, project setup, and documentation.
• A collaborative spirit to work seamlessly with cross-functional teams and align on shared goals.
• Strong problem-solving skills and adaptability to navigate challenges and drive successful outcomes.

Benefits

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.