Process Improvement Lead Analyst at Citi driving end - to - end design and execution of dispute transformation initiatives using emerging technologies. Collaborating with cross - functional teams for operational success.
About the role
- Retail Operations Manager spearheading retail operations and team management in Bangkok, Thailand. Focusing on sales growth, market understanding, and operational excellence for the beauty industry.
Responsibilities
- Reporting to step change our Retail Operations Manager Strategy and Execution with end state in mind to get our Beauty Advisor or Beauty Consultant (CEO = Customer Engagement Officer Organization) to be recognized as the best in class.
- Draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business.
- Forge dynamic relationships with business partners to achieve success.
- Understand the regional market needs and analyzing these data to devise and implement necessary procedures.
- Seek to apply and relevant innovation where necessary.
- Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development.
- Responsible for opening new doors, new product launches, training and allocation of the space and location.
- Develop mid- and long-term strategies in order to achieve growth projections.
- Develop sales strategies for the region in both retail stores and digital channels.
- Manage all regional retail-related projects across the region to establish retail operations excellence.
- Formulating retail policies to accentuate the customer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
- Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive.
- Accountability of the retail partnership to optimize inventory improve processes and effectiveness within this side of the business.
- Work with stakeholders to establish excellent retail processes which are efficient and customer-centric.
- Ensure all projects and policies confirm to Brand Value and local regulations.
- Collaborate with other division of the company to ensure Brand Value is upheld.
- Analyze and review store management team and Retail team's performance for career growth and succession planning.
- Identify and communicate sales driver opportunities with marketing and merchandising teams
- Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.
- Manage, supervise and coach Retail Store Managers in recruiting, hiring and training of Retail Supervisors and CEOs.
- Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures.
- Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers.
- Be a strong partner to our Trainers to co-develop a holistic training curriculum to build CEO capabilities to achieve their goals.
- Develop strong partnerships with real partners management and negotiate best opportunities.
Requirements
- 5 to 8 years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry
- Rich knowledge of Sales & Retail Operations is a must
- 3+ years of experience leading teams with strong people management skills.
- Knowledge & Experience in Beauty/Skincare/Prestige brands
- Very in-depth retail understanding and ability to influence with strong commercial awareness.
- Stock inventory management skills
- Excellent communication skills and ability to engage various audience across multi-cultures.
- Strong team player
- Strong commitment to continuous improvement.
- Innovative and strategic thinker
- Strong business acumen and analytical skills
- Results-oriented
- Digitally savvy
- Project management experience, command of project scheduling, milestones, and deliverables
- Ability to juggle multiple priorities and work in a fast-paced environment.
- Willing and ready to travel.
Benefits
- AL
- PH
- Provident Fund
- Group Insurance
- Dental claims
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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