Senior Engagement Manager driving growth, managing key relationships in Sports & Gaming portfolio. Ensuring delivery excellence and aligning client needs with EXL’s capabilities.
About the role
- Operational leader responsible for logistical service fulfillment at LOXXESS AG, ensuring productivity and quality standards. Leading an operational team and overseeing all operational processes.
Responsibilities
- Disciplinary and technical leadership and development of the entire operations team
- Overall responsibility for smooth operational processes
- Ensure fulfillment of all contractually agreed customer requirements (e.g. SLA, quality and performance KPIs)
- Responsibility for workforce planning, including capacity management and cost control
- Control and monitoring of personnel costs (personnel expense cost item in cost accounting (BAB) in relation to contribution margin 1/DB1)
- Ensure compliance with all legal and internal requirements regarding occupational safety and fire protection
Requirements
- Completed vocational training or degree, preferably with a focus on Logistics or Supply Chain Management
- Very good knowledge of the MS Office suite, especially Excel
- Experience working with Warehouse Management Systems (WMS)
- Practical experience with dashboards and BI tools for analyzing and managing operational KPIs
- At least 2 years of leadership experience in a comparable role
- Very good German skills (C1) and good English skills (at least B1)
Benefits
- Personal development: We support your professional growth through training in relevant and other interesting topics
- Flexible workplace: After completion of onboarding, the option to work up to two days from home per week
- Mobility: You will receive a company car for business and personal use
- Vacation: 30 days of annual leave
- Pension provision: Employer contribution to company pension scheme and company disability insurance
- Additional benefits: Employee discounts via Corporate Benefits - bike leasing via Jobrad - Wellpass - Nilo Health - and employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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