Provide Tier 1 application support for our end - users and clients in a demanding environment. Support onsite and remotely as part of the Enterprise Technologies team.
About the role
- Junior Business Analyst delivering consultative services to clients and building relationships in IT consulting. Focused on improving processes and enhancing Service Desk efficiency in Canada.
Responsibilities
- Perform needs analysis, gather, document, and analyze business and technical processes & documentation and provide recommendations for solutions and business process modifications
- Work with technical teams to turn end user and business issues into documented processes or technical solution documentation aiding End Users, Service Desk Analysts, AI Chatbots and/or Automation processes
- Assist in the gathering and consolidating documentation for Service Desk use
- Develop test plans for business applications / users and locations, act as the interface between the program technical teams
- Work with operational stakeholders from end users to executive sponsors to elicit, analyze, validate, specify, verify, and manage their needs
- Facilitate the GSD Smart Assist onboarding process for new or transitioning Clients
- Provide detailed documentation including business requirements documents and Governance plans to organizational and adoption plans including communications and training materials to guide the deployment of the solution to the end users.
- Support the training on Smart Assist Clients, Processes and Tools.
Requirements
- 2+ years’ professional IT industry experience in a Business Analyst or Service Desk Technical Lead role within a complex consulting environment and with multi-technology solutions including SharePoint, Service Now, Microsoft Teams, Microsoft Office, SAP, Dynamics, and Windows
- Experience with Service Desk operations and ticket process
- Excellent written communication
- Excellent documentation skills
- Articulate and proficient public speaking skills with the ability to host and deliver presentations and workshops to clients
- Excellent problem-solving and multitasking skills
Benefits
- Comprehensive benefits package from day one
- Fun is one of our core values
- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting work – Be part of exciting projects while accessing all the latest technologies
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