Critical Situation Manager resolving critical customer situations at nShift, ensuring efficient resolution and communication for improved customer experience.
About the role
- Senior Manager in Enhanced Annuities at Lloyds Banking Group focusing on strategy and market understanding in longevity actuarial practice. Leading cross-departmental collaboration to optimize Annuity offerings.
Responsibilities
- Delivers influential insight, advice and exercises control through operating as a senior level functional specialist, with expertise as a longevity actuary in the enhanced annuity/older life market.
- Create and deliver a strategy to help us grow in Enhanced Annuities.
- Develop and improve our understanding of the market within the Group and develop longevity assumptions and methodologies that allow us to benchmark our current proposition.
- Help form a cross-department community to help deliver an enhanced annuity strategy and commercial focus (across diverse areas such as Product Management, Finance, Annuity Pricing, and Demographic assumptions).
- Use your knowledge and experience of the enhanced annuity and longevity reinsurance market to share and implement best practice in the pursuit of marginal gains.
- Cooperate closely with delivery (Platform) colleagues to ensure that any process and system changes required to support enhanced annuities are suitably planned and prioritised.
- Be at the forefront of market developments, improving on latest trends and turning them into opportunities for growth.
- Work with our reinsurance/underwriting partner to identify win-win opportunities through collaboration and ensure that our relationship is managed effectively.
Requirements
- Longevity experience in the Enhanced Annuity market, either from a provider or reinsurer, with experience of setting and monitoring assumptions.
- Direct experience of longevity reinsurance and how it can best be applied to optimise our annuity proposition.
- Familiarity with Product Management disciplines, such as the product design process, product governance.
- Familiarity with P&L management of complex products, a keen commercial focus, and ability to make analytical trade-offs.
- Qualified actuary (e.g. FIA/FFA).
- Experience in demographic research, especially relating to longevity, mortality, or population health trends would be highly beneficial.
Benefits
- We support flexible working – click here for more information on flexible working options
- Flexible Working Options Hybrid Working, Job Share
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