Hybrid Customer Support

at Lloyds Banking Group

• Job title: Customer Support
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: £18,340 - £22,015 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Swansea, United Kingdom

About the role

• Customer Support role at Lloyds Banking Group providing face-to-face and remote support to customers. Opportunities to transition into different roles and develop new skills.

Responsibilities

• You’ll begin your journey in one of our branches, providing face-to-face support to our customers.
• You’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.
• Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely.
• Grow Your Career with Our Skill Progression Framework At Lloyds Banking Group, we don’t just offer jobs – we offer careers.
• We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework.
• This helps you develop a deep understanding of our customers, our services, and the values that drive us.
• Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

Requirements

• Crationally, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review