Customer Support Specialist delivering excellent service primarily via email and phone. Join a disruptive technology startup making real estate more accessible and transparent.
About the role
- Customer Support Representative providing face-to-face support to customers at Lloyds Banking Group in Cardiff. Involves working 17.5 hours per week with opportunities for career growth.
Responsibilities
- A part-time branch-based opportunity working 17.5 hours per week.
- Providing face-to-face support to our customers.
- Learning, growing and developing within an inclusive organisation.
- Opportunities to transition into a range of roles, including remote customer support over the phone.
- Supporting customers through various communication channels like social media, web-chat and video calls.
Requirements
- You're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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