Head of Account Development leading customer success strategy and team at Clara, a fintech company. Focused on managing key accounts and improving customer engagement across Latin America.
About the role
- Business Development Manager supporting mortgage brokers in Scotland’s residential mortgage market. Delivering specialized services and building strong relationships in a flexible and dynamic role.
Responsibilities
- You’ll deliver specialised support and service for both new and existing accounts and respond to complex customer enquiries.
- Managing an established territory the role would provide you with a tremendous opportunity to get results and hit ambitious targets in this exciting sector.
- You'll build collaborative relationships with mortgage intermediary partners.
- We’ll expect you to carry out a variety of broker appointments and develop business both virtually and face to face.
- You’ll have the opportunity to build your knowledge from our existing expertise in the housing mortgage market, and you’ll be encouraged to develop your role to become a key asset within our regional team.
- It will be important to keep track of risks within the intermediary mortgage market and your broker panel; educate intermediaries in how to identify and overcome existing and emerging risks and manage any breaches.
Requirements
- Strong business development and/or relationship management skills, preferably within an intermediated environment
- A good understanding of the buy to let mortgage market landscape covering regulatory, technical, and legislative changes and opportunities.
- Experience of working in financial services, preferably an area focused on mortgages.
- Ability to read, understand and use data effectively to help your co-ordinate & prioritise your workload.
- Excellent presentation and communication skills including face to face, telephone and in virtual environments.
- In depth understanding of risk, compliance, and regulatory changes & opportunities.
- Ideally A CeMap Qualification (or working towards) would be beneficial but not essential.
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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