Instrument is a values-driven, integrated digital agency working virtually together across the US.Follow us on social media @instrument.

Instrument

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business-development-rep

• Act as one of the primary faces of Instrument in new business conversations.
• Lead discovery and “hello” sessions with prospective clients, uncovering needs and mapping them to Instrument’s capabilities.
• Manage core inbound opportunities independently, while supporting senior leadership on marquee pursuits.
• Build trust quickly, ensuring client stakeholders see Instrument as a knowledgeable, creative, and strategic partner.
• Partner across the end-to-end sales cycle of inbound requests for core project opportunities, from intake and qualification through proposal development to close.
• Optimize the pursuit and proposal process, making responses, timelines, and communication progressively more efficient and effective.
• Track, analyze, and share pipeline health insights (conversion metrics, deal velocity, source quality, win/loss patterns) with studio leadership.
• Maintain CRM hygiene and ensure pipeline data flows accurately into financial reporting.
• Ensure proactive follow-ups and touchpoints keep opportunities moving forward.
• Optimize and enhance repeatable growth systems: intake rubrics, opportunity score cards, proposal templates, and pursuit playbooks that right-size effort to opportunity.
• Create and maintain highly functional knowledge bases, including case study libraries, competitive positioning, engagement model documentation, and reusable pursuit materials.
• Help identify and establish a suite of tools to support contact enrichment, signal monitoring, stakeholder and organizational mapping.
• Partner with studio leadership and internal technologists/operations teams to identify opportunities to automate processes: brief scoring, response templating, contact intelligence, trigger-based outreach.
• Develop a deep understanding of the studio’s historical work, partnerships, and case studies.
• Be hands-on in building the artifacts of business development - hello and teaser decks, case studies, tailored narratives, proposals and BU-specific positioning, in partnership with the team.
• Translate strategy and creative thinking into client-ready materials that showcase craft, capability, and commercial value.
• Develop a perspective on how to position core services and capabilities, refining that perspective continuously to fit the client’s ecosystem.
• Demonstrate bias toward action, moving quickly to create materials and context that maintain momentum, at a high standard of quality.
• Support studio leadership with net-new BU, product area and contact targeting outside existing relationships.
• Amplify and activate ABM strategy across tiered targets, from high-touch to scaled outreach, in partnership with Marcomm.
• Partner with Strategic Growth Directors and studio leadership to re-engage and nurture lapsed relationships.
• Identify expansion opportunities within existing accounts and collaborate on tailored pursuit strategies.
• Develop fluency in engagement models, team design, and productized offerings, supporting their evolution.
• Contribute to strategic growth initiatives, including annual studio planning, account assessments, and re-planning moments.
• Partner with strategy, design, technology and delivery leads during the pursuit process to ensure realistic, differentiated, and inspiring solutions and proposals.
• Ensure studio leaders and individual contributors are managed efficiently in new business processes, with clear briefs, defined time commitments and streamlined involvement.
• Work with studio partners to inform how proposals, project approaches, and engagement designs balance ambition with practicality.
• Be a connective tissue across disciplines, ensuring each pursuit feels integrated and cohesive.
• Connect with central BD, marketing, and BI functions to leverage shared resources and provide studio-specific visibility and intelligence
• Model positive growth behaviors from proactive opportunity identification, to rigorous qualification, strategic confidence, and commercial discipline.
• Support growth training and enablement, helping coordinate pitch and presentation development for team members involved in client-facing moments
• Mentor junior team members involved in pursuit processes
• Contribute to a growth culture that feels like a resource that strengthens the team**


Business Development Manager

Business Development Manager at Instrument building client agency partnerships and leading growth initiatives for major technology clients.

designer

• Deliver strategic design solutions across brand and digital experiences.
• Partner with strategy to shape site architecture, content structure, and narrative frameworks.
• Translate brand foundations into scalable, well-documented web systems and component libraries.
• Define and evolve UI/UX patterns that strengthen clarity, storytelling, and usability.
• Use prototyping to explore and validate interaction ideas, ensuring narrative, usability, and craft evolve together.
• Produce brand assets and artifacts that support implementation across digital touchpoints.
• Integrate product thinking into web experiences to better connect with users.
• Partner closely with development to ensure thoughtful, high-quality implementation.
• Account for accessibility, performance, and scalability throughout the design process.
• Present work clearly, internally and externally, articulating intent and impact.
• Elevate craft and set a high standard across projects teams.

Senior Designer, Web

Senior Designer crafting scalable digital experiences for brand-focused projects. Collaborating with multidisciplinary teams to drive high-quality design solutions.

marketing

• Deliver smart, strategic design solutions to the right problems — informed by insights and data, across brand, marketing, and multi-channel campaigns.
• Work on a diverse portfolio of projects that span brand systems, campaign work, and visual storytelling for smart and collaborative clients.
• Lead the creation of cohesive and impactful brand experiences that connect emotionally and strategically with audiences across their entire journey.
• Use storytelling, facilitation, and audience insights to create empathy and guide teams toward meaningful, engaging design outcomes.
• Raise the bar through your design work, facilitation, and client collaboration.
• Work on a multi-disciplinary team in a highly collaborative and communicative environment with diverse perspectives and expertise.

Senior Designer, Brand & Marketing

Senior Designer creating transformational brand experiences and marketing systems at Instrument. Collaborating with multidisciplinary teams to design impactful digital experiences.

producer

• Serve as a senior client partner, leading communication and client meetings in close partnership with a dedicated producer
• Establish and own overarching project schedules and workflows, collaborating with producers to build detailed plans with milestones and dependencies
• Build strong client relationships from day one, starting with stakeholder sessions and ongoing strategic engagement
• Proactively set and communicate internal goals to ensure projects stay on track and teams are aligned
• Partner with producers and discipline leads to distill client feedback into clear, actionable direction that supports project goals
• Own and maintain resourcing and staffing needs across your projects and accounts, proactively flagging gaps or availability
• Oversee financial management for projects and accounts, including SOW creation, project setup, financial tracking, and accurate, timely invoicing
• Monitor team morale and energy, contributing to a positive, supportive, and sustainable team culture
• Build and nurture long-term client relationships that help grow and deepen accounts over time


Executive Producer

Executive Producer leading enterprise client partnerships and delivery for digital products. Driving project schedules, team collaboration, and client relations within a creative technology company.

executive-assistant

• Own and manage the CEO’s complex, multi–time zone calendar across clients, internal leadership, and parent company stakeholders
• Coordinate all travel and logistics, including last-minute changes tied to client or business needs
• Act as the first line of triage for email, meeting requests, and communications—determining what requires CEO attention versus delegation
• Prepare teams ahead of meetings to ensure time is purposeful and decisions are actionable
• Attend meetings as needed, track action items, and follow through to completion
• Serve as an extension of the CEO by developing deep context around priorities, decision-making style, and communication preferences
• Drive CEO-led initiatives forward through light project management and coordination
• Research, synthesize, and prepare executive-level summaries on industry trends, competitive insights, or internal initiatives
• Coordinate Executive Team meetings and communications across Instrument and the broader network
• Support annual planning, budgeting, and strategic sessions in partnership with leadership
• Coordinate logistics for leadership offsites, town halls, executive gatherings, and client dinners
• Process and reconcile CEO expenses and support departmental budget tracking
• Model Instrument’s values while maintaining appropriate professional boundaries

Executive Assistant – CEO

Executive Assistant supporting the CEO during growth at a design and tech company since 2005. Handling complex scheduling, stakeholder communication, and project management.

Instrument

About the company

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5 jobs found

Business Development Manager

Instrument

Senior Designer, Web

Instrument

Senior Designer, Brand & Marketing

Instrument

Executive Producer

Instrument

Executive Assistant – CEO

Instrument