Head of Account Development leading customer success strategy and team at Clara, a fintech company. Focused on managing key accounts and improving customer engagement across Latin America.
About the role
- Director of Business Development leading the BDR and Inside Sales function at Nium, the global leader in payments. Building a high-performing sales engine and driving revenue growth.
Responsibilities
- Lead, scale, and optimize the Business Development Representative (BDR) and Inside Sales function.
- Responsible for building a high-performing inbound and outbound sales engine.
- Deliver qualified pipeline to the sales organization while driving revenue through inside-led deals.
- Build, lead, and mentor a regional BDR / Inside Sales team based in Singapore, with coverage across Asia-Pacific and global markets.
- Define team structure, roles, hiring plans, onboarding, and career progression frameworks.
- Establish a high-performance culture focused on accountability, coaching, skill development, and results.
- Own the top-of-funnel and inside sales strategy, aligning with overall revenue and growth objectives.
- Drive consistent pipeline generation, qualification standards, and handoff processes to Field Sales / Account Executives.
- Implement best-in-class sales processes, cadences, and qualification methodologies.
Requirements
- 10+ years of experience in sales, business development, or revenue roles, with at least 5 years in a leadership capacity.
- Proven experience building and scaling BDR or Inside Sales teams in fintech, payments, SaaS, or financial services.
- Strong understanding of cross-border payments, FX, treasury, or related financial products (preferred).
- Experience selling into international markets, ideally across Asia-Pacific.
- Demonstrated ability to manage metrics-driven teams and deliver predictable pipeline and revenue.
- Excellent stakeholder management and cross-functional collaboration skills.
- Strategic thinker with strong execution discipline.
- Inspirational leader and hands-on coach.
- Deep understanding of modern sales development and inside sales best practices.
- Strong analytical and forecasting capabilities.
- Excellent communication, presentation, and negotiation skills.
- Comfortable operating in a fast-paced, high-growth environment.
Benefits
- Competitive salaries
- Performance bonuses
- Sales commissions
- Equity for specific roles
- Recognition programs
- Medical coverage
- 24/7 employee assistance program
- Generous vacation programs
- Flexible hybrid working environment (3 days per week in the office)
- Role-specific training
- Internal workshops
- Learning stipend
- Company-wide social events
- Team bonding activities
- Happy hours
- Team offsites
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