Sales Engineer role at Exclusive Networks managing vendor technologies and driving technical solutions. Supporting presales and post - sales activities to ensure exceptional customer experience and channel growth.
About the role
- Arquiteto de Soluções lidando com clientes na LKM, proporcionando melhorias e inovações em processos de negócios. Trabalho na intersecção entre tecnologia e operações.
Responsibilities
- Act as a Solutions Architect for active strategic customers;
- Work in partnership with Account Managers to evolve accounts;
- Map customers' business processes;
- Identify bottlenecks, inefficiencies and operational risks;
- Analyze current usage of contracted solutions;
- Diagnose functional gaps and opportunities for enhancement;
- Design integrated solution architectures combining products, services and customizations;
- Prepare proposals for new features and projects;
- Translate business requirements into functional requirements;
- Participate in technical and strategic presentations to customers;
- Advise customers on optimal use of existing tools;
- Conduct diagnostic meetings focused on logistics and tax processes (Inbound);
- Map pain points, AS-IS scenarios and customers' TO-BE expectations;
- Support the Sales team in building the value proposition, scope and functional fit;
- Deliver functional demonstrations of the solution when required;
- Interact with technical/consulting teams to validate scope, assumptions and limitations;
- Act consultatively, ensuring alignment between customer needs and the proposed solution.
Requirements
- Experience in Solutions Architecture, Systems Consulting, Technical Pre-Sales, Technical Customer Success or related areas;
- Experience with B2B projects and enterprise solutions;
- Solid knowledge of logistics and tax processes, especially inbound (physical and tax receiving);
- Experience with Electronic Fiscal Documents (NF-e, CT-e, NFS-e, MD-e, DOC-e);
- Strong capability in business process analysis;
- Experience in requirements gathering (business/functional requirements);
- System-level view of platforms and digital ecosystems;
- Ability to translate business problems into structured solutions;
- Clear communication with technical and executive stakeholders;
- Experience with CRM and management tools.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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