Customer Service Agent providing exceptional support via chat and calls in English and Spanish. Requires experience in customer service and excellent communication skills.
About the role
- Customer Service Representative handling international imports and communication for logistics services. Focused on sea freight management and customer interaction at L.I.T. in Nürnberg.
Responsibilities
- Operational handling of international imports, with a particular focus on sea freight
- Communication with customers, international offices, agents and suppliers
- Booking cargo space with shipping lines and airlines
- Processing and managing documents throughout the import process
- Preparation and verification of incoming and outgoing invoices, as well as billing
- Creating and tracking customer SOPs (Standard Operating Procedures)
- Handling complaints and ensuring swift resolution
Requirements
- Completed commercial/vocational training, e.g., as a Freight Forwarding and Logistics Clerk
- At least 1 year of professional experience in sea and air freight
- Very good German and English skills, both written and spoken
- Confident use of common MS Office applications
- Reliable and efficient working style
- Team-oriented communication
Benefits
- Stability and security: Permanent employment with a growth-oriented company and a strong presence in Nuremberg.
- Career development: Benefit from individual development opportunities and take on responsibility from day one.
- Collaboration and team spirit: Become part of a close-knit, family-like team that truly lives cohesion.
- Flexibility: Enjoy the option to work remotely/mobiles up to 2 days per week.
- Health promotion: Stay fit and healthy with our comprehensive health program.
- Mobility: Take advantage of our bike leasing through JobRad to commute in an eco-friendly and cost-effective way.
- Financial additional benefits: Look forward to attractive bonuses and exclusive discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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