Customer Insights Analyst joining a hybrid team at MVP Health Care analyzing claims data to inform business strategy and enhance health care delivery.
About the role
- Business Analyst at Lincoln Financial managing requirements and collaborating with business stakeholders for Retirement Plan Services projects. Engaging in agile processes and driving insights to inform business decisions.
Responsibilities
- Development of requirements: planning, prioritization, effort estimations and traceability to downstream and upstream teams/applications
- Write User Stories and act as liaison between Business and IT partners to ensure clear understanding of user stories and business requirements for design
- Assist with data mapping to support requirements gathering needed for business use cases
- Consult, collaborate, and serve as a resource to team members and key internal and/or external stakeholders to elicit more complex business issues, determine root cause(s), and capture business needs
- Lead analysis of data to uncover insights, trends, and opportunities that inform business decisions
- Drive creation of process models and diagrams to represent business processes, workflows, and systems, helping to visualize how they operate
- Developing test cases and validating solutions to ensure they meet the defined requirements and quality standards
- Partner with and ensure consistent/effective communication with agile pod and peer teams
- Act as liaison between Business and IT partners ensuring clear understanding of user stories and business requirements for design
Requirements
- 3-5+ plus years of experience in business analysis
- project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines
- 4 Year/Bachelor’s Degree or equivalent work experience (4+ years of experience that aligns with the duties of the role)
- Ability to define problems, analyze complex information, collect data, establish facts, and draw valid conclusions and solutions
- Strong collaborator and communicator
- Experience working on internal system integrations via API
- Retirement Plan Services product knowledge
- Experience with integrations between administration platforms and other surrounding applications such as New Business, Web Services, Plan Setup, Payroll Operations, Reporting, and eCommunications
- Experience supporting data mapping and user acceptance testing
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
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