Account Director managing client relationships at LimeLight Marketing, specializing in ecommerce. Leading strategic growth efforts while exceeding client expectations and building loyalty.
Responsibilities
Leads high-level strategic discussions to position the agency as a partner in the client’s long-term success
Identifies and secures significant growth opportunities across multiple accounts
Builds client loyalty by exceeding expectations and consistently delivering measurable results
Partners with account team members to ensure consistent service quality and supports the development of account staff through day-to-day collaboration
Influences the development of new agency services or capabilities based on client needs and industry trends
Develops and communicates high-impact strategies that influence client business success at a strategic level
Anticipates industry shifts and positions clients to capitalize on emerging opportunities
Identifies and mitigates risks associated with strategic initiatives while maintaining long-term objectives
Contributes to the account team's collective strategic capability through shared learnings and collaborative problem-solving
Shapes the agency’s strategic approach by integrating innovative frameworks, tools, and methodologies
Leverages understanding of ecommerce platforms, marketing technology, and digital analytics to identify strategic opportunities and position solutions credibly with client stakeholders
Mentors team members on effectively positioning technical solutions to clients
Influences service offering development based on client needs and market opportunities
Builds long-term client relationships through strategic technical solution alignment
Drives a culture of transparency and accountability in all communication and collaborative efforts
Requirements
5+ years of marketing experience with at least 3 years in a agency account management role
Bachelors degree in marketing, communications or related field
Experience with inbound and outbound marketing tactics, as well as digital marketing channels — particularly search engine optimization (SEO), search engine marketing, content marketing, social media, email, and websites
Ability to interpret data and reporting from platforms including GA4, Klaviyo, Google Ads, and ecommerce platforms to inform strategic recommendations
A strong technical aptitude to confidently engage in conversations related to marketing and development projects
Experience in customer journey mapping, funnel mapping, and persona development
Proven analytical and problem-solving skills
Ability to analyze and inform on marketing data and make recommendations
Ability to efficiently manage multiple projects simultaneously while working against tight deadlines
Proficient in writing clear, concise, detailed briefs
Proven experience working with multiple client personalities and communicating timely and effective manner
Benefits
Medical, Dental, and Life Insurance
Flexible (self-managed) vacation
Flexible schedule with the option for ½ day Fridays
10 company paid Holidays
Extended Holiday Break: Between Christmas Eve and New Years Day
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