Client Success Associate managing relationships with a range of clients at Gartner. Ensuring successful utilization of services, facilitating engagement, and collaborating with internal teams.
About the role
- Field Client Success Manager driving innovation in physical therapy care delivery through Limber’s technology. Traveling to clinics for training and support to improve patient outcomes.
Responsibilities
- Traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships
- Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions
- Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools
- Analyze usage metrics and develop strategic action plans to improve performance and engagement
- Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements
- Track visit outcomes and progress against client KPIs in a structured and organized way
- Support new client go-lives and implementation initiatives in the field
Requirements
- Licensed Physical Therapist or Occupational Therapist
- 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required
- Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
- Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
- Self-starter with the ability to work independently while remaining highly accountable
- Strong problem-solving skills and ability to adapt in real time
- Highly motivated by performance and commission-based earning structures
- Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
- An active driver's license in good standing is required
- Must have reliable access to a major airport for regional travel
- Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms
Benefits
- Comprehensive benefits include medical, dental, and vision insurance
- Prescription coverage
- Disability and life insurance
- FSA & HSA accounts
- Employee Assistance Program
- 401(k) plan with company matching
- Parental leave
- Unlimited PTO
- 10 company holidays
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior CRM Manager overseeing CRM as a growth lever for a fast - growth DTC brand. Focused on retention, loyalty, and customer relationship building, working hybrid in Cheltenham.
Senior Customer Success Manager maximizing customer retention on strategic accounts within Kaisa. Collaborating with global teams and delivering product training to enhance customer engagement.
Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
Customer Engagement Associate at Hikma Pharmaceuticals developing strong relationships with healthcare partners. Responsible for supporting inside sales and ensuring exceptional customer service for the Canadian healthcare landscape.
Customer Success Manager at Eucon optimizing customer use of data - driven solutions and analyzing customer behavior for improved outcomes. Role includes onboarding new clients and developing tailored implementations.
Onboarding Consultant responsible for training and supporting customers using PropertyMe's CRM platform. Helping real estate professionals streamline their workflows and enhance productivity.
Senior Customer Success Manager leading EHR system implementations for Seattle Children’s affiliated clinics. Acting as a strategic point of contact for community providers and internal clinics.
Senior Customer Success Manager driving success for B2B clients through system implementation and customer enablement in Munich. Building long - term relationships and enhancing customer experience.
Energy Customer Success & Portfolio Growth Manager responsible for developing client energy portfolios at VISPIRON. Supporting clients in creating scalable and successful hybrid power plants.