Operations Support Specialist assisting the operations team providing administrative support while working with SAP, Excel, and management roles. Contributing to operational programs and data management in Middletown facility.
About the role
- Business Partner acting as key interface between business and IT, advising on digital transformation initiatives for Customer Service. Ensure effective business-IT alignment driving efficiency and innovation.
Responsibilities
- Act as liaison between the business and IT
- Advise departments and business units on digital transformation
- Ensure effective alignment between business and IT
- Steer the development and implementation of business strategies
- Identify and assess emerging IT trends and technologies
- Oversee the activities of all IT units within Customer Service
- Contribute to transformation initiatives
- Responsible for change management projects
- Maintain relationships with internal and external stakeholders
- Ensure compliance with governance policies and risk management processes
- Initiate and drive innovation and digitalization projects
- Facilitate process workshops
- Mentor consultants and architects
- Represent the company at conferences and industry forums
Requirements
- Degree in Business Informatics, Business Administration, Computer Science or equivalent qualification
- Several years of experience in IT strategy & consulting in a similar role (e.g., Business Consultant, Business Partner) in an international environment or a larger company within related business areas (Customer Service)
- Proven experience managing complex tasks in a global business environment
- Advanced problem-solving skills with a holistic, technology-neutral perspective
- Ability to influence decision-making without formal authority
- Strategic thinking & commercial/business acumen
- E2E (end-to-end) cross-functional thinking, mindset and solution design
- Strong communication skills & stakeholder engagement, particularly at C-suite level
- Consulting and facilitation skills (including presentations)
- Adaptability & continuous learning to keep pace with industry trends and regulatory changes
- Residence in Germany (no sponsorship available)
- Fluent in German and English; any additional European language at B2 level or above is a plus.
Benefits
- Attractive compensation and social benefits
- Flexible, hybrid working
- Freedom to work creatively
- Company pension scheme
- Secure, crisis-resistant job
- Individual development and training opportunities
- Employee offers & discounts
- Bike leasing via salary sacrifice
- Healthy, regional meals in the company canteen
- Workplace health management
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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