Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Account Manager responsible for managing accounts and driving growth through strategic initiatives. Focusing on customer retention and improving product offerings in the B2B rental market.
Responsibilities
- You will be responsible for managing Goodlord’s accounts and driving growth through strategic up-selling and retention initiatives.
- Focus on customer retention and growth, working closely with customers to understand how we can improve key products and up-selling additional products and features.
- Managing both direct customer relationships with your own accounts, and working with a pool of shared customers but still maximising the opportunity they provide us.
- Using data to communicate and educate our customers, through account reviews and other contact points that ultimately tie into our and their wider sales strategies.
- Collate and provide clear and consistent customer feedback internally, to support our business strategy in improving customer experience
Requirements
- You have solid experience in B2B account management and/or lettings experience.
- You have a proven track record of delivery of customer progression, and growth of those customers as a result.
- You are energetic, creative and curious in your approach while not being shy about expressing them
- You have a positive attitude, and work well under pressure, and are able to problem solve when sometimes having to think outside the box.
Benefits
- 🚀 **Grow with Goodlord:** your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
- 💕 **Your well-being matters**: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
- 🌴 **25 days holiday (plus BH) plus 1 day per full holiday year up to 32 days:** We believe regular breaks are essential for well-being and we encourage (some may say expect!) all goodlordians to take full advantage of their annual leave entitlement.
- 🤗** Supporting your family**: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
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