Head of Account Management leading teams for cloud - based POS & E - Commerce solutions. Responsible for customer retention, growth, and strategic account management in the Berlin office.
About the role
- Commercial Account Manager responsible for managing insurance services for clients. Collaborating with risk advisors and facilitating accurate coverage and support.
Responsibilities
- Manage a book of business alongside commercial risk advisors
- Handle servicing, renewals, and daily support needs
- Interact directly with business clients, carrier underwriters, and internal teams
- Deliver accurate coverage and responsive communication
- Process endorsements, cancellations, reinstatements, and audit reviews
- Issue certificates of insurance (COIs) and other documentation
- Track renewal timelines and initiate the renewal process
- Prepare submissions for new business and mid-market renewals
- Build rapport with clients through professional communication
- Maintain accurate, organized records in the agency management system
Requirements
- Experience in a commercial lines insurance servicing role is required
- Active Property & Casualty license preferred
- Strong knowledge of commercial lines coverages (e.g., GL, WC, Property, Auto, Umbrella, E&O, Cyber)
- Proficiency with agency management systems (AMS360 preferred) and carrier portals
- Exceptional organizational skills and attention to detail
- Clear and professional written and verbal communication
- Ability to manage time independently and balance multiple priorities
- Commitment to providing empathetic, high-quality client service
Benefits
- Competitive salary based on experience
- Optional new sales commission opportunity
- Quarterly bonus opportunities
- Medical, Dental, and Vision Insurance
- HSA and FSA with employer contributions
- 401(k) with employer matching
- Paid Time Off and Paid Holidays
- Company-paid Life and Short-Term Disability Insurance
- Optional Long-Term Disability and Supplemental Life Insurance
- Opportunities for training, certification, and career advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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