Supervising Extended Hours Service operations for Erie Insurance handling claims inquiries. Managing personnel and ensuring efficient service delivery in customer support roles.
About the role
- Customer Service Specialist supporting Office Coffee Sales division for Lavazza, enhancing customer experience and managing logistics amidst high-quality coffee brands.
Responsibilities
- Process incoming orders and manage logistics to optimize cost and service while reducing supply chain issues.
- Implement process improvements through cross-functional collaboration as well as partnering with customers.
- Manage critical business relationships while understanding the customer expectations and policies.
- Communicate weekly with customers to ensure they are ordering in specified intervals.
- Resolve customer discrepancies relating to data integrity, shipping issues, and pricing / promotions.
- Manage and direct requests and inquiries from internal & external customers.
- Learn and utilize new technology to drive root cause analysis and problem resolution relating to On-Time Delivery, Order Blocks, and other individual/team metrics.
- Perform other responsibilities as needed.
Requirements
- Four year college degree from an accrediated institution, Business or related field preferred
- 2+ years for direct Customer Service experience required
- 2+ experience with order management, distribution, and transportation is preferred
- Microsoft Office proficiency is required; experience in ERP (particularly SAP) systems is preferred
- Must have excellent written, verbal, and interpersonal communication skills.
- Organizational skills and an elevated attention to detail are required.
- Must be able to work as a member of a team and possess good problem-solving skills
- Results and solution oriented
- Ownership and accountability
- Problem-solving skills
- Ability to sit for extended periods of time
- Minimal travel required, less than 10% annually
Benefits
- Competitive Medical, Vision, Dental Benefits
- 401K Package
- Employee Assistance Program
- Hybrid Work Schedule
- Ability to be barista certified
- Tuition Reimbursement
- Performance Development Plans
- Employee Discounts
- Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
- Flexible business casual dress code - jean friendly!
- Free coffee, anytime!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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