Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- End User Desktop Support position requiring Windows knowledge at L3Harris. Focused on providing desktop support and troubleshooting in a classified environment.
Responsibilities
- Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical
- Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to higher-level support as required
- Provide direct front end support to users, first level support for desktop-related items such as application issues and other IT-related issues including application, voice (phone), and data access issues
- Deliver new systems to employees and remove equipment as required following the processes dictated by the security team
- Support ongoing projects to replace or upgrade existing IT equipment as required
- Assist with RMF and ICD 503 compliance as required by security
- Utilize excellent written and verbal communication skills at all levels of the organization
- Ability to travel between L3Harris facilities within the Rochester area
Requirements
- Active Top Secret/SCI security clearance and willingness to submit to a CI Poly
- Security+ CE or any DoD 8570 IAT Level I or higher approved certification
- Bachelor’s Degree and a minimum of 2 years of prior related experience;
- Or, Graduate Degree or equivalent with 0 to 2 years of prior related experience;
- Or, in lieu of a degree, a minimum of 6 years of prior related experience
Benefits
- health and disability insurance
- 401(k) match
- flexible spending accounts
- EAP
- education assistance
- parental leave
- paid time off
- company-paid holidays
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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