Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager in AI SaaS company enhancing customer onboarding and engagement. Supporting client needs through workshops, documentation, and feedback processes.
Responsibilities
- Support during the onboarding phase of new customers to ensure a smooth start with our technology
- Assist in creating and maintaining customer records and documentation in the CRM system
- Contribute to the development and implementation of strategies for customer retention and satisfaction
- Organize and deliver webinars, workshops and other customer training initiatives
- Handle customer inquiries and feedback across various channels
Requirements
- Practical experience in a customer-facing role
- Excellent communication skills in German and English
- Confident use of modern communication tools and platforms, and basic knowledge of CRM systems
- Ability to explain complex topics clearly and a strong customer focus
- Analytical skills and a data affinity to evaluate customer feedback and identify areas for improvement
- Independent, structured working style and ability to work well in a team
Benefits
- Valuable insights into customer care and retention at a leading SaaS company
- An open company culture that encourages initiative and creative ideas
- Opportunities to grow, develop and be promoted within the team
- Hybrid working model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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