Customer Success Manager II at Meltwater focusing on customer satisfaction and driving product adoption while working with diverse communities. Offering professional growth in a hybrid work environment.
About the role
- Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
Responsibilities
- Create the vision match and use the KUBRA products to solve customer’s business problems.
- Identify, promote and capture net new business opportunities in the assigned industry practice teams from existing clients.
- Manage the flawless execution of the sales account management process, including proposal writing, contract signing and implementation definition (statement of work), financial analysis, contract negotiations, and project launch
- Identify, manage, and resolve issues via collaboration with the Information Technology (IT) Department Support Teams for existing clients, acting as an advocate for both the client and KUBRA to ensure expedient and appropriate resolutions
- Travel as required to the US
Requirements
- Minimum of 2 years’ experience in an Account Management or Client Success role.
- Minimum of 2 years’ experience in eCommerce software
- High level of proficiency in MS Word, Excel & PowerPoint
- Experience with SalesForce.com
- Ability to execute Sales plan with minimal supervision
Benefits
- Thrive in an award-winning culture that champions growth, embraces diversity, and fosters inclusion for all. See our awards →
- Healthy commissions opportunities
- Enjoy generous benefit coverage with low premiums, plus a Healthcare Spending Account and Wellness Spending Account
- Invest in your future with RRSP matching
- Take time to recharge with paid vacation and sick days, and enjoy a paid day off for your birthday
- Make a difference with two paid volunteer days to support causes you care about
- Keep learning with free access to LinkedIn Learning and our education reimbursement program for continued development
- Feel appreciated through our employee recognition programs
- Support your mental health with a free premium Headspace membership
- Stay refreshed with unlimited access to fully stocked beverage stations
- Save more with exclusive Perkopolis retail discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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