Provide B2C Customer Service & Back - Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.
About the role
- Customer Service Associate supporting doctors with home consultations and handling customer inquiries at knok. Coordinating appointments and addressing customer concerns in a hybrid environment.
Responsibilities
- Book home consultations, ensuring efficiency;
- Handling emails and calls related to home consultations;
- Registration and management of appointment requests;
- Controlling and monitoring of home consultations activity in real time;
- Coordinate appointments with the triage team and doctors;
- Provide feedback to other teams;
- Ensuring a positive experience for doctors, customers, and partners;
- Clarification on knok subscription plans
Requirements
- Computer skills and good ability to use different tools simultaneously;
- Good communication and argumentation skills;
- Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
- You have previously worked in customer service and/or health care companies
- Immediate availability to start functions;
- Previous experience in working with healthcare and insurance providers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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