People Operations Specialist managing HR systems, recruitment, and employee lifecycle processes at Liferaft. Supporting team engagement, compliance, and organizational improvements in a hybrid work setting.
About the role
- Interim People Director overseeing HR operations and employee experience for KingMakers in South Africa. Leading compliance and operational excellence in HR for a major player in sports entertainment.
Responsibilities
- Own end-to-end People Operations delivery for South Africa
- Improve BAU execution with clear SLAs, workflows, roles & accountability
- Clarify and optimise prioritisation across global People Operations
- Lead systematic remediation of operational gaps and backlogs
- Ensure strong guidance for local People Partners, Talent Partners and People Coordinators supporting frontline managers
- Proactively identify operational risks and structural issues before escalation
- Build trust and credibility with leaders in Customer Operations & Technology hubs
- Achieve full compliance with all South African labour and HR requirements
- Lead the Employment Equity and BBBEE compliance programmes (reporting, committee, governance, tracking)
- Partner with Legal to close existing compliance gaps with urgency
- Manage audits, risk assessments and legal-readiness actions
- Oversee accurate documentation across personnel files, policies and registers
- Ensure compliant handling of IR/ER cases with consistency and due process
- Act as direct senior leader of the People Leadership Team
- Provide clarity of roles, decision-making and ownership across the function
- Develop operational capability of People Partners and Ops specialists
- Lead by example with strong presence, accountability and operational discipline
- Inspire confidence, motivation and purpose within the team
- Set high standards and coach performance, not just manage it
- Strengthen ways of working between South Africa and global teams
- Partner with Group leadership to design the 2026 People structure
- Assess resource needs, spans of control and workload distribution
- Create a future-proof operating model focused on speed + experience + compliance
Requirements
- 10+ years in senior HR/People leadership roles
- Leading People Ops delivery in fast-moving, agile and high-growth organisations
- Strong command of South African labour law & compliance
- Managing a frontline workforce (e.g., customer service, operations, etc.)
- Guiding and improving HR case management & employee relations
- Operating within international/matrix structures
- Leading change and stabilisation in periods of organisational transition
- Bias for action: takes ownership and resolves issues quickly
- Strong operational rigour: plans, tracks and closes
- Leads by example: sets the rhythm, pace and behaviours for the team
- Low ego, high accountability: “no job too small” mindset
- Visible and present leader: builds trust through proximity
- Calm under pressure: strong judgement in ambiguity
- Influential communicator: aligns diverse stakeholders rapidly
- Industry experience in digital, technology, igaming, customer operations or B2C
- Experience across multiple African markets
- HRIS / People Tech exposure (HiBob, ATS, payroll tools)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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