Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
About the role
- Associate Client Success Manager collaborating with digital advertising partners at KAYAK. Focusing on improving client performance and driving renewals.
Responsibilities
- Manage the communication and relationships of advertising campaigns
- Analytically track and optimise campaigns to best meet client goals and objectives
- Collaborate closely with the sales team to build and maintain relationships with clients, which include ongoing strategic consultation and support
- Provide optimisation recommendations and assist with deck creation
- Clearly communicate the progress of campaigns to clients and internal stakeholders
- Ability to work on several competing priorities, displaying critical thinking and problem-solving skills
Requirements
- BA/BS degree with a strong academic record
- Native-level proficiency in Spanish and excellent skills of English
- 3+ years of experience in managing digital advertising accounts, integrated marketing campaigns, and or client-direct relationships
- Proficient in Microsoft Office and Google Suite
- Solid understanding of the online media industry
- Strong analytical ability and high attention to detail
- Excellent written and verbal communication skills
- Experience with social media buying platforms, a plus
- Good sense of humour and likes working in a fast-paced environment
Benefits
- Inclusion
- No problem with adjustments for interview, application or job
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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