Senior Customer Success Manager managing enterprise accounts for Vibe.co, a streaming TV advertising company. Building client relationships and driving revenue outcomes with strategic insights and campaign excellence.
About the role
- Customer Success Manager driving product demand and fostering relationships to ensure business value. Working with partners to manage product intake and facilitate strategic alignment.
Responsibilities
- First engagement point with business partners to understand business processes to meet their business objectives that require technical enhancements.
- Lead end-to-end processes, handle dependencies, and collaborate closely with partners as part of a team at the forefront of innovation
- Oversees and maintain a comprehensive portfolio of all incoming requests, ensuring high-level awareness and understanding of each submission across the products
- Serves as a key point of contact, effectively communicating with all levels of leadership throughout the business to provide updates, gather feedback, and align on priorities
- Develops, monitor, and refine reporting key performance indicators, operational metrics and analytics to support leadership decision-making, using data to highlight trends, risks, and opportunities within the product portfolio
- Delivers presentations to leadership at all levels, articulating status, challenges, and strategic recommendations related to demand, intake, and prioritization
- Organizes and lead monthly Product meetings, driving agenda setting, facilitating discussions, and ensuring follow-up on action items
- Effectively leads timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Own, socialize, and execute the demand intake process ensuring business needs are understood and prioritized.
- Establish and maintain a value validation and realization model.
- Strong people leadership skills to guide, mentor and develop team members.
- Provide support on various functional projects that require product development to meet business needs.
- Promote a culture of transparency and knowledge sharing across functions.
Requirements
- A minimum of 5 years of relevant business experience
- Strong business insight, strategic approach, and ability to communicate clearly and concisely across all levels
- Demonstrated ability to implement operational management and change readiness activities
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Proficient in preparing and delivering presentations to senior leadership and large groups
- Advanced proficiency with reporting and analytics tools (e.g., Excel, Tableau)
- Exceptional organizational skills with the ability to lead multiple priorities and deadlines simultaneously
- Proficient knowledge of the product development life cycle, design, and data analytics
- Demonstrated success in driving organizational change and adoption of new processes or technologies
- Steadfast dedication to client and customer happiness
- Ability to build strong business partnerships, anticipate potential needs and provide valuable solutions to business partners
- Relationship management, mentoring and collaboration skills, with leaders and partners at all levels
- Ability to take complex concepts, boil them down and communicate them in a simplified and user-friendly format
- Strong people leadership skills in mentoring, coaching, and developing a global team
- Preferred: ServiceNow and/or Genesys knowledge
- MBA or other advanced degree
Benefits
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Manager for a fast - growing startup in renewable energy. Engaging with B2B customers and solving technical queries related to solar and heatpump solutions.
Customer Success Associate managing a large and diverse portfolio of customers at GBG. Focus on delivering value throughout the customer lifecycle and enhancing product adoption.
Customer Success Manager ensuring customer satisfaction and retention for OneOcean. Focused on onboarding, relationship management, and driving customer adoption of maritime solutions.
JDE CSMS Consultant at Birlasoft implementing business process solutions and customer advisory. Requires 5 - 10 years JDE experience and BE/BTech degree.
Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
Senior Sales Manager managing B2B Sales and building market presence for innovative CRM software at Planelio. Collaborating with management to shape sales and customer onboarding processes in the furniture industry.
Senior Customer Success Manager at EnterpriseAlumni managing enterprise accounts while ensuring retention and driving expansion. Focused on relationship building within the higher education sector.
Microsoft Dynamics 365 CRM Delivery Lead at PwC overseeing CRM solutions implementation and strategy. Leading a team and fostering client relationships for enhanced operational efficiency.
Customer Success Manager for enterprise accounts at Genesys, driving value realization and collaboration across Professional Services, Support, and Sales teams.