Patient Support Specialist ensuring access to medications by engaging with medical insurance payers. Providing program information and reimbursement support for specialty medications and copay assistance programs.
About the role
- Customer support role at Franke, focusing on product-specific inquiries for commercial kitchen solutions. Hybrid position requiring problem-solving and communication skills with customers.
Responsibilities
- Provide phone and written support to our trade partners and end customers on product-specific and technical inquiries
- Perform initial analysis and resolution of issues using provided tools and knowledge bases
- Escalate service requests to 2nd-level support for complex cases
- Ensure fast, customer-focused solutions to improve customer satisfaction
- Track all inquiries in the ticketing system and document all actions taken
- Contribute to the creation of self-service resources and the continuous improvement of our knowledge base
Requirements
- Completed vocational training in a commercial or technical field
- Experience in customer service or support
- Technical understanding of household appliances
- Familiar with complaints and escalation management
- Proficient in MS Office and experienced with CRM and ticketing systems
- Customer- and solution-oriented approach
- Enjoys working with people
- Strong communication skills
- Keeps calm under pressure
- Excellent written and spoken German; good command of English or Dutch is a plus
Benefits
- Flexible working hours in administration; single-shift system in manufacturing
- Training and further education opportunities for employee development
- High-quality, modern IT equipment and work facilities
- 30 days of annual leave
- Up to 50% remote work in the administrative area
- Ergonomic workstations
- Informal, friendly culture and a family-like atmosphere
- Employer contributions to company pension plan (BAV) and capital-forming payments (VL)
- Holiday and Christmas bonuses
- Opportunity to contribute ideas and get involved
- Fresh fruit basket daily
- Company events
- Flat hierarchies
- EGYM Wellpass membership
- Bike leasing
- Office dogs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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