Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager at Life Inside responsible for customer experience and engagement. Involved in onboarding, support, and market initiatives while utilizing HubSpot.
Responsibilities
- Ta en central roll i vårt bolag och hoppa in där det behövs.
- Ansvara för att våra kunder får en fantastisk upplevelse.
- Bidra till och exekvera marknadsinsatser, särskilt via HubSpot.
- Ta nya kundmöten och driva dialogen från start till mål.
- Vara med och hantera GDPR och avtal och övriga compliance frågor.
Requirements
- Minst två års erfarenhet i en Customer Success-roll
- Akademisk utbildning inom relevant område
- God vana att arbeta i HubSpot
- Erfarenhet av arbete i Startup eller tillväxtbolag är meriterande
- Du kommunicerar obehindrat på svenska och engelska i tal och skrift.
Benefits
- Ett team fullt av drivna, nyfikna och lösningsorienterade kollegor med siktet inställt på tillväxt.
- Friheten att testa nytt, ifrågasätta, förbättra – och faktiskt göra skillnad.
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