Hybrid Client Success Specialist

at Jimerson Birr

• Job title: Client Success Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $20 - $24 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Jacksonville, United States

About the role

• Client Success Specialist at Jimerson Birr converting inbound leads into loyal clients. Collaborating with attorneys to ensure smooth onboarding processes and long-term client relationships.

Responsibilities

• At **Jimerson Birr**, we protect what our clients have worked hard to build — their businesses, properties, and financial futures.
• Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them.
• Our lawyers are trained to take ownership of our clients’ challenges by getting close to the problem and close to the people who can benefit from the solutions we provide.
• We pride ourselves on our people and their collective achievements.
• You’ll collaborate with our attorneys, marketing, and leadership teams to guide potential clients through the onboarding journey — ensuring every new relationship begins with clarity, confidence, and enthusiasm.
• The right candidate is flexible, adaptable, and energized by change rather than slowed by it.

Requirements

• A **sales mindset** and natural ability to connect with people — you love turning conversations into commitments.
• **3+ years** of experience in inside sales, client onboarding, or customer success.
• Law firm or legal industry experience is highly preferred
• A **degree in Business, Communications, Marketing, or Hospitality** (or equivalent professional experience).
• Prior **Salesforce is preferred.**
• **Comfort with change and a flexible mindset — you can adapt quickly, embrace new systems, and stay composed when priorities shift.**
• Excellent communication and interpersonal skills — you’re engaging, confident, and persuasive.
• High energy, curiosity, and a proactive approach to problem-solving.
• Ability to multitask and stay organized in a fast-paced environment.
• A collaborative spirit with strong follow-through and respect for process.

Benefits

• Be part of an **award-winning, growth-oriented firm** recognized as a *Best Company to Work For* and one of *America’s Best Law Firms.*
• **Annual performance bonus** tied to firm and individual success.
• A culture that celebrates **initiative, collaboration, and results.**
• Opportunities to develop professionally within a supportive, entrepreneurial environment.