Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager ensuring software adoption for clients at Izix, an innovative parking management software company in France. Focus on customer satisfaction and relationship building in the French market.
Responsibilities
- By joining Izix, your main mission is to ensure the smooth adoption and continued usage of our software solutions by our clients.
- Accompany customers along their journey with our software solution (onboarding, parking policy, training) and bring your commercial, technical and product expertise to the table.
- Support commercial activities through sales enablement material or direct support in case of complex deals (upsells, tools, processes, demos, etc.)
- Monitoring real estate & market trends.
- Monitor and improve customer satisfaction (train, collect feedback, inform about upgrades, interesting outcomes for them, etc.) to ensure a smooth customer’s relation.
- Through QBRs stay up to date regarding customer’s needs and feedback regarding our product, staying aware of any upsell possibilities.
- Liaise with the product team to communicate customer needs and suggest upgrades or additional features to meet existing or upcoming requirements as well as to validate releases and new developments before they are launched and then implementing them.
- Constantly improving the Izix product vision.
Requirements
- You demonstrate a talent for stirring up crowds around an innovative project that is revolutionizing the mobility sector and the real estate industry.
- You have experience in customer success related roles (+3 years) and can demonstrate a track record of "making it happen" no matter what.
- You demonstrate a willingness to go the extra mile, a go-getter attitude with an emphasis on teamwork. Strong positive vibes will go a long way at Izix!
- You desire to gain autonomy and be a source of new ideas on how to succeed as a team.
- You have an ambitious personality, with a passion for technology and a desire to revolutionize a sector.
- You speak English, and French without efforts.
Benefits
- A startup environment where everything is still being built – every win counts.
- The opportunity to be part of a unique entrepreneurial journey in the european market where we’re expanding our footprint and where you can truly establish yourself as a key player at Izix.
- A dynamic and tight-knit team that’s waiting for you to help conquer new horizons.
- A company culture based on trust and collaboration.
- Other perks: quarterly team buildings, flexibility (up to 2 days remote per week), Tuesday crossfit session, and the opportunity to have a real impact on the company’s growth.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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