Retail Sales Consultant enhancing customer telecommunications experiences. Helping customers find tech solutions and promoting Telstra’s services while achieving sales targets.
About the role
- CX Account Specialist providing first class customer support for customer quotes and orders in Brno, Czech Republic. Engaging with teams to resolve issues and enhance customer satisfaction.
Responsibilities
- Managing assigned customer portfolio
- Supporting customers with quotes and orders, answering, and coordinating customer requests
- Building knowledge about the customers, keeping records in Salesforce CRM system
- Managing cases in Salesforce CRM system
- Active cooperation with other customer experience and other teams
- Supporting the team with back-ups of other customer portfolios if necessary
- Playing a critical part in continuous improvement of team culture and customer satisfaction
Requirements
- Communicative level of English
- Excellent communication skills are crucial
- PC literacy (MS Office)
- SAP/Salesforce/Oracle or other CRM system experience is an advantage
Benefits
- Motivating salary and annual bonuses
- Meal vouchers
- Equity grant (company shares)
- Flexipass vouchers 750 CZK or Multisport Card for free
- 5 weeks of holiday, sick days, Volunteering day
- Celebrate your birthday (day off)
- Flexible working hours
- Possibility of Home Office
- Contribution to language/professional courses 6000 CZK
- Contribution to pension and life insurance
- Mobile service employee program
- Pleasant and modern working environment close to the city center
- Refreshment at the workplace for free
- Employee assistance program
- LinkedIn Learning free access
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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