Strategic Operations Manager orchestrating critical work for leadership at Tails.com. Driving governance and project delivery in the pet food subscription sector.
IA
Hybrid Operations Supervisor – Commercial Insurance
Posted last month
About the role
- Operations Supervisor managing Account Management staff in a remote capacity for an insurance brokerage, overseeing performance, compliance, and client service needs.
Responsibilities
- Monitor productivity, efficiency, quality, and service standards
- Promote IOA culture and support team engagement
- Support ongoing staff training and development
- Develop future branch operations leaders
- Lead Account Management staff and provide coaching and guidance
- Ensure compliance with HR policies and processes
- Participate in hiring, interviewing, and onboarding
- Deliver evaluations and maintain transparent communication with leadership
- Assign and balance workloads to ensure service continuity
- Implement and enforce processes and best practices
- Monitor and interpret performance data and take action as needed
- Maintain accurate data across agency and carrier systems
- Manage an assigned book of business
- Serve as a subject matter expert for coverage and service questions
- Manage client relationships and support renewals and service needs
- Oversee policy administration, placement, billing, claims support, and documentation of accuracy
- Lead or support the full renewal and new business process
- Deliver excellent service and proactively anticipate client needs
- Stay updated on company policies and procedures
- Demonstrate integrity and leadership
Requirements
- 5 + years of industry experience; or 7+ years of sales, marketing or relationship management experience
- Thorough knowledge of insurance brokerage and client needs
- Required active licensing
- Professional designations preferred
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent)
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
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