Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
About the role
- Technical Support role assisting customers with electric mobility software and solutions. Involves project support, customer interactions, and complex issue resolution.
Responsibilities
- Support in implementing complex charging infrastructure projects using our solutions
- Assist customers with using our fleet and charging management systems
- Installation of load management and vehicle telematics modules
- Communication with electricians / commissioning of charging parks
- First- and second-level support via email and phone
- Direct customer contact
- Shipping hardware and components for charging infrastructure
- Troubleshooting software and charging infrastructure
- Troubleshooting IoT networks (Wi‑Fi, LTE)
Requirements
- Independent, solution-oriented working style
- Strong analytical skills
- Interest in e-mobility and renewable energy
- Very good German and English skills, both written and spoken
- Friendly and professional manner
- Advantageous (not required): degree or vocational training in computer science, electrical engineering, or physics
- Basic knowledge and first-hand experience with electrical and control cabinet installation
- Basic knowledge of Windows, Linux, and embedded systems
- Experience with TCP/IP networks, Wi‑Fi and router configuration, Mikrotik
- Experience in the IoT field
- Prior knowledge of e-mobility/charging infrastructure/CPO/MSP systems
Benefits
- Attractive compensation package with participation/equity options
- Autonomy and responsibility in your role
- Flat hierarchies and a team-oriented company culture
- Flexible working hours and remote work possible
- Job ticket, EGYM Wellpass, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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