Property development and development management services for property and real estate in the UK.
With a strong foundation of real project delivery experience from some of the largest and most complex developments in London.
We have a collaborative and emotionally intelligent approach and offer our clients real insight from our rich project experience over the majority of sectors.

Invia Group

Browse and apply for open jobs at Invia Group.

customer-support

Invia Group is a B2B enterprise consulting and technology services firm that combines engineering consultancy, technology solutions, and project management to deliver predictable, measurable outcomes. The firm focuses on cloud architectures, data pipelines, automation, and deployment of adaptive algorithms and models to support use cases such as predictive maintenance for manufacturers. Invia Group emphasizes disciplined delivery—discovery and feasibility, governance, agile methods, and continuous improvement—to reduce execution risk and accelerate business value.

Property development and development management services for property and real estate in the UK. With a strong foundation of real project delivery experience from some of the largest and most complex developments in London. We have a collaborative and emotionally intelligent approach and offer our clients real insight from our rich project experience over the majority of sectors.

• Organizational and operational management and oversight of a team of service-center fulfillment partners
• Develop and implement strategies to improve service quality and customer satisfaction
• Ensure high after-sales efficiency and quality based on clearly defined KPIs
• Close collaboration with colleagues in Vendor Management, team leadership, the service leadership team and internal departments
• Coordinate and deliver onboarding and training programs
• Prepare and analyze KPI reports and derive measures to improve processes and quality
• Manage invoice data and analyze monthly service performance

Customer Care Vendor Manager

Customer Care Vendor Manager in Leipzig coordinating international after-sales service and enhancing customer satisfaction. Fostering team development with a focus on quality and efficiency in the tourism sector.

product-designer

• Strategic development and maintenance of our brand design
• Ensuring a clear, distinctive visual brand identity
• Developing design systems that are both brand-strong and performance-oriented
• Creating master designs/templates for key channels
• Ensuring high visual and conceptual standards across all deliverables / design outputs
• Promoting innovative and effective design
• Evolving and internally aligning our Brand Guidelines
• Close collaboration with the marketing teams and product design

Lead Designer, Brand & Marketing

Lead Designer for online travel agency, responsible for evolving brand identity and creating design systems. Collaborate with teams to deliver consistent, impactful brand experiences.

ecommerce

• Bearbeitung von Onlinebuchungen
• Sicherstellung einer hohen Kundenzufriedenheit durch effiziente und freundliche Betreuung
• Direkte Kommunikation per Telefon oder E-Mail mit unseren Kunden von ab in den urlaub
• Dokumentation von Kundeninteraktionen und -anfragen in einem CRM-System
• Bearbeitung von schriftlichen Kundenanliegen, z.B. zu Themen wie Rücktritt / Umbuchung und Online Check-In oder Freigepäck
• Beratung zu Zusatzprodukten, wie z.B. Reiseschutz oder Mietwagen

Mitarbeiter Backoffice Kundenbetreuung – E-Commerce

Customer Care Specialist in Leipzig handling travel booking inquiries for a top vacation platform. Providing assistance via phone and email to enhance customer satisfaction.

• Competent, personalized advice to customers on travel and holiday bookings
• First point of contact for inquiries from new and existing customers, handling direct communication by phone and email
• Advising on and selling holiday packages as well as relevant travel add-ons (including car rentals and travel insurance)
• Booking and managing travel data and services in our IT systems
• Acquiring new customers and maintaining customer relationships through first-class service and customer focus

Travel Agent – E‑Commerce

Travel consultant providing personalized travel advice and support for customers at ab in den urlaub. Engaging with clients through phone and email to book and manage travel arrangements.

sales

• Responsibility for our sales activities: shaping proactive customer outreach in telephone-based travel advisory
• Develop and implement effective communication strategies
• Manage performance using clear KPIs and continuously optimize processes
• Create persuasive conversation guides
• Develop modern coaching methods
• Operational management of your team
• Set clear objectives, conduct regular 1:1 coaching sessions, call listenings and team huddles
• Ensure GDPR-compliant processes

Sales Manager – Reiseberatung

Sales Manager shaping proactive customer engagement in Germany at ab in den urlaub. Managing outbound sales strategies and team performance while ensuring customer satisfaction.

• Entwicklung und Umsetzung effektiver Personaleinsatzstrategien
• Erstellung bedarfsgerechter Schichtpläne unter Berücksichtigung der Mitarbeiterzufriedenheit
• Sicherstellung des operativen und technischen Tagesablaufs in internen und externen Servicecentern
• Koordination, Überwachung und Analyse des Anruf- und Backoffice-Volumens mithilfe von Steuerungs- und Reporting-Tools sowie Priorisierung und Verteilung der Aufgaben
• Identifikation von Effizienzpotenzialen, flexible Steuerung von Kapazitäten, Reaktion auf kurzfristige Veränderungen und Sicherstellung der Produktivität
• Zentrale Ansprechperson für Urlaubsexpert*innen bei Arbeitsplanungs- oder technischen Fragestellungen sowie enger Austausch mit Teamleitungen, IT, Quality Assurance und weiteren Schnittstellen
• Kommunikation mit internationalen externen Dienstleistern zu Prozess- und Systemthemen sowie Annahme, Priorisierung und Lösung technischer Systemstörungen in Zusammenarbeit mit der IT

Workforce Manager – E-Commerce

Workforce Manager managing service workforce planning and operations at leading travel platform ab in den urlaub. Ensuring effective staffing and communication with internal and external teams.

• Responsible for the operational and technical day-to-day running of our internal and external service centers
• Coordinating and monitoring call and back-office volumes using our control and reporting tools
• Ensuring defined service levels and KPIs in Customer Care
• Intraday management: responding to short-term changes, maintaining productivity, and flexibly managing capacity based on volume trends and performance data
• Liaising with team leads, IT, Quality Assurance and other interfaces
• Acting as the primary contact for our travel consultants for questions, challenges or urgent issues
• Communicating with international external service providers on process and system topics
• Receiving, prioritizing and resolving technical system incidents in collaboration with IT
• Contributing to the further development of our processes, tools and workflows

Service Level Coordinator – E‑Commerce

Service Level Coordinator at ab in den urlaub monitoring service center performance and ensuring service levels. Collaborating across teams and managing real-time call volumes in a hybrid environment.

Invia Group

About the company

Open jobs

7 jobs found

Customer Care Vendor Manager

Invia Group

Lead Designer, Brand & Marketing

Invia Group

Mitarbeiter Backoffice Kundenbetreuung – E-Commerce

Invia Group

Travel Agent – E‑Commerce

Invia Group

Sales Manager – Reiseberatung

Invia Group

Workforce Manager – E-Commerce

Invia Group

Service Level Coordinator – E‑Commerce

Invia Group