Operations Training and Development Associate focusing on agent training and customer service standards. Collaborating with leadership to enhance new hire experience and maintain training materials.
About the role
- Operations Coordinator ensuring seamless site operations and logistics at IHMS. Responsible for coordinating medical transfers, managing urgent admissions, and overseeing staff and documentation.
Responsibilities
- Coordinating medical transfers and specialist referrals
- Managing urgent admissions, medical updates, and appointments
- Booking travel and appointments
- Overseeing staff rosters and credentialing
- Preparing and uploading documentation and reports
- Organising and minuting meetings
Requirements
- Previous experience in an operations coordination role, administration, and/or call centre environment
- Strong and accurate verbal and written English language skills
- Proficient in Microsoft Outlook, Excel, Word, and computerized medical records
- Working rights in Australia
Benefits
- On-going training and development opportunities
- Enjoy rewards for your contributions, including service awards
- Access career growth opportunities within our large, well-established company
- Experience a dynamic, diverse, and engaging office atmosphere with daily breakfast and more!
- Option to purchase additional annual leave and paid volunteering days
- Exclusive discounts on health insurance, airlines, technology, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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