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Hybrid Associate Director of Operations – School Leadership Program
Posted 3 days ago
About the role
- Associate Director of Operations overseeing operational functions for the School Leadership Program at the University of Pennsylvania. Leading strategic initiatives and recruitment efforts while ensuring high-quality participant experiences.
Responsibilities
- Provide leadership for all operational functions of the program
- Oversee planning, logistics, systems design, and execution of program activities
- Develop and implement recruitment strategies to meet enrollment goals
- Oversee admissions processes, application systems, and communications
- Monitor enrollment data and trends to inform decision-making
- Ensure a high-quality and responsive participant experience
- Manage budget tracking, reporting, and financial processes
- Monitor revenue and expenses and support financial planning and sustainability efforts
- Oversee data systems related to students, alumni, and program performance
- Serve as a central point of communication for students, faculty, and partners
- Collaborate with program leadership to support strategic initiatives
Requirements
- A Master’s degree required and 2–3 years of related experience in program operations, higher education administration, or an equivalent combination of education and experience
- Demonstrated high-level experience in program operations, enrollment management, or systems administration
- Ability to exercise independent judgment and manage complex operational processes
- Strong organizational, analytical, and problem-solving skills
- Experience managing budgets and financial processes
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and work effectively in a collaborative environment
- Experience working with diverse stakeholders
- Proficiency with standard office and program management technologies
- Ability to work evenings and weekends as needed
Benefits
- Health insurance
- Tuition assistance
- Retirement plans
- Paid time off
- Wellness programs
- Professional development opportunities
- Flexible work hours
- Long-term care insurance
- Adoption assistance
- Discounts and special services
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