Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
About the role
- Supervisor managing Level 2 technical support team to improve customer experience and operational efficiencies. Leading initiatives for service incident response with continuous team development.
Responsibilities
- Lead a technical support team to support operational goals, objectives, policies, procedures, and work standards for day-to-day activities
- Day-to-day management of the shift including Time Management/Attendance Tracking
- Provide End of Shift Summary Report
- Assist with Postmortems and RFOs for Gap Analysis if applicable
- Conduct Shift Meetings/Debriefs
- Floor Supervision/Management
- Coaching/Corrective Actions
- Foster an environment of continuous improvement to develop staff and team performance through regular feedback and coaching
Requirements
- BS/BA degree preferred (may be substituted with relevant or equivalent work experience)
- 3+ years’ experience leading customer-facing Technical Support or Delivery teams focused on Asset Protection services
- Proven technical problem solving, process development, and analytical capabilities
- Strong understanding of networking concepts (TCP/IP, routing, switching, VLANs, DNS, DHCP)
- Experience supporting VoIP technologies, SIP, call routing, and QoS principles
- Familiarity with network monitoring tools, ticketing systems, and incident management practices
- Ability to lead technical teams, prioritize tasks, and coordinate escalations
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Support Specialist providing phone and email support for Greenlight's banking app. Ensuring customer satisfaction while troubleshooting issues and managing inquiries.
Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
Senior Campaign Account Support Specialist leading DM, DTP, DTR programs, coaching account managers. Managing operational workstreams for biopharma clients at Amplity.
Senior Campaign Account Support Specialist leading print intake and fulfillment for consumer and HCP programs. Manage operations, direct mail, brand initiatives, and vendor relations in a supportive culture.
Customer Service Representative at Bonfe creating exceptional customer experiences using a top - notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family - driven company.
Talent Manager responsible for developing business with clients in administrative and customer support sectors. Recruiting skilled professionals and managing client relations for successful engagements.
VP - Customer Experience & Research leading Payments customer experience strategy at U.S. Bank. Collaborating to translate insights into meaningful improvements across product and customer experience.
Customer Care Team Leader responsible for complaint resolution for SMB customers in Slovakia. Leading a team, improving customer experience, and maintaining ISO standards.