Team Manager driving operational excellence and business growth across international programmes. Supporting business development and client relations with strategic project management.
About the role
- Unit Claims Manager leading a team responsible for quality claims service at Intact. Focused on achieving business goals and managing operations in Ontario offices.
Responsibilities
- Provide leadership and manage team operations to achieve Intact’s key business goals
- Select, lead, mentor, manage performance and develop staff
- Act in a consultative and advisory capacity on liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
- Resolve complex claims related issues and/or escalated problems
- Identify and recommend changes to policies and/or processes to improve business results and maintain competitiveness
- Participate in budget making; and recruitment and hiring of your team
Requirements
- Strong technical skills in automobile claims
- Minimum 3 years of Claims experience
- Proven leadership skills including ability to motivate and coach staff
- Strong communication and customer service skills
- University degree or any combination of training and experience deemed relevant for the role
- Workforce management and experience in a contact center environment would be an asset
Benefits
- Support and opportunities for professional development
- Performance-led financial rewards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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