Technical Support role in field operations specializing in blade repair. Providing technical inputs, assessing blade damage, and mentoring service teams in a global firm.
About the role
- 2nd Level Support Engineer providing IT support for cyber and IT solutions across teams. Managing customer requests and IT services administration in a collaborative environment.
Responsibilities
- Qualify, classify and handle support requests in 1st and 2nd level support for hardware and software
- Network and server administration of various IT services, e.g., authorization systems, user management, patch management, software distribution, UC systems and groupware
- IT administration tasks such as asset management, procurement, documentation, and employee onboarding/offboarding
- Installation, configuration and maintenance of clients, peripherals and, if applicable, server components
- Documenting solutions and processes and maintaining knowledge-base articles
- Participation in IT projects
Requirements
- You have successfully completed vocational training, e.g., as an IT specialist for system integration, or can demonstrate an equivalent qualification.
- You have several years of experience in service-oriented customer support in IT.
- You have good knowledge of Windows and/or Linux environments on clients and servers.
- You are familiar with common network technologies (TCP/IP, VPN, DNS, DHCP).
- You have experience administering users and groups in Microsoft Active Directory.
- You are familiar with ticketing and monitoring systems.
- You demonstrate a strong service orientation, quick comprehension and good communication skills.
- You think analytically, work independently and in a structured way, and are a true team player.
- Very good German and good English language skills are required.
Benefits
- Flexible working hours (flextime)
- Home office (3 days per week)
- 30 days of vacation
- Increased vacation entitlement after 5 and 10 years of service
- Additional days off on bridge days and between Christmas and New Year
- Christmas bonus
- Company profit-sharing (bonus)
- Employer-funded pension scheme
- Capital-forming benefits (Vermögenswirksame Leistungen)
- Subsidised lunch or public transport ticket depending on location
- All locations with good transport links
- Company bike “infodas on bike” with a monthly employer subsidy
- Employee discounts
- Free beverages (coffee, soft drinks...)
- And much more...
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Support Engineer providing IT support for international clients at UPGREAT AG. Managing tickets and ensuring client systems are stable with a focus on Microsoft environments.
Temporary Project & Data Support Analyst assisting Professional Services team with project coordination and data analysis tasks using Excel and AI tools.
Support Engineer managing customer interactions and engineering tasks related to product and software enhancements. Conducting demonstrations and troubleshooting while ensuring client satisfaction from Turkey.
Software Support Technician responsible for first - and second - line support of software applications at iKnowHow Group. Collaborating with teams and assisting users for optimal software functionality.
Intern supporting customer success at Plan A with AI bot optimization. Engaging in technical support, documentation, and sustainability initiatives in a hybrid working environment.
IT Junior Support Analyst ensuring clients maintain access to their critical information assets. Collaborating with professionals to keep ahead of industry trends while receiving exceptional service and support.
Senior Technical Support Specialist providing technical support for ad tech solutions in India. Working with an international team to resolve technical issues and enhance customer satisfaction.
Senior Support Technician at First Focus providing technical support aligned to Australian business hours. Collaborating with clients and engineers in a hybrid working setup.
BY
Support Engineer role focusing on customer solutions and product implementation in SaaS supply chain with Blue Yonder.