MBA Presales consultant enhancing service delivery through operations and supply chain management. Requires 1 - 2 years experience in operations with excellent communication skills.
About the role
- Junior Presales Consultant in Pre-Sales & Advisory Team presenting cloud and AI solutions. Engaging with clients and developing innovative customer service solutions.
Responsibilities
- You support Sales from the outset, presenting cloud and AI solutions in compelling demos.
- You think technically and develop concepts that excite.
- You design smart, scalable customer service solutions — technically sound and operationally well thought-out.
- You support tender processes, estimate effort and prepare persuasive proposals.
- You advise customers and our team on technologies, market trends and the best products available.
- You bring fresh ideas and actively contribute to the development of our product portfolio.
Requirements
- Experience in customer service design and with software solutions for Customer Experience
- Basic knowledge of software development & system integration
- Experience with project estimation, project management and sales processes
- Familiarity with digital customer interfaces (messaging apps, chat, etc.)
- Technology know-how in Genesys Cloud / Genesys Engage is an advantage
- Strong presentation and facilitation skills; high consulting competence
- Business-fluent German & English
- Business- and process-oriented thinking, clear argumentation
Benefits
- A diverse mix — we employ colleagues from 18+ countries.
- Intensive and structured onboarding with mentoring and a newcomer event.
- Continuous investment in external and internal training.
- Team Apple or Android? — You have the free choice and work with the IT equipment that suits you best!
- Offices with excellent transport connections.
- Free beverages in the office — also for shared after-work moments.
- Internal benefit: we are always looking for new colleagues. Your employee referral is rewarded with an attractive bonus.
- Get-togethers & team spirit — we like to come together, not only for the Christmas party!
- Additional benefits: subsidies for your company pension plan, your sports activities, your company bike, or a Deutschland-Ticket (Germany-wide public transport pass).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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