Customer Support Specialist in Zurich handling commission processes for agents and partners. Supporting the operational management of compensation and administrative tasks in a hybrid work environment.
About the role
- Customer Service Representative engaging members at Independent Health, resolving inquiries and assessing needs while providing exceptional service. Collaborating with a team to meet productivity and accuracy goals.
Responsibilities
- Provide excellent customer service to Independent Health members
- Actively listen and assess needs to resolve inquiries
- Make appropriate process or regulatory determinations
- Research complex issues related to benefits, claims, and eligibility
- Utilize system tools and resources effectively
Requirements
- High school diploma or GED required
- Prior experience in a customer service focused environment required
- Call center experience preferred
- Knowledge of CPT codes, ICD-9 coding, and medical terminology preferred
- Excellent written and verbal communication skills
- Ability to effectively communicate with internal and external customers
- Must be collaborative
- Ability to think critically and listen with intent
- Proficient in problem solving and prioritization
- Microsoft Office experience required
- Proficiency in keyboard accuracy with speed
Benefits
- Full range of benefits
- Generous paid time off
- Opportunity for scorecard incentive
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