Customer Support Specialist assisting clients with technical inquiries via phone and email. Collaborating with the team on customer escalations and industry standard Learnings.
About the role
- Manage customer relations and oversee warranty homes in assigned community at Lennar. Foster relationships with customers and trade partners to ensure quality service and completion.
Responsibilities
- Manage and oversee homes under warranty in assigned community(s)
- Promote, facilitate, and foster positive working relationships with customers and trade partners
- Manage daily trade partner activities in accordance with job schedules and business partner scopes of work
- Approve trade partner invoices upon satisfactory completion of the job
- Proactively remedy any trade partner scheduling, communication, or payment related issues
- Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
- Review and certify the completion of each home within their community
- Conduct field meetings with trade partners, construction staff and sales staff as needed
Requirements
- High School Diploma or equivalent required, or equivalent work experience
- Bachelor’s degree in related field preferred
- Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
- Valid Driver’s License with good driving record
- Valid auto insurance coverage
- Advanced knowledge of scheduling, budgeting and document management
- Ability to read and interpret blue prints
- Computer literacy and proficient in MS Office products (Word and Excel)
- Excellent follow-up, communication (written and verbal) and time management skills
Benefits
- Comprehensive health insurance plans, including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually
- Generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Home Purchase Discounts
- Unique opportunities such as the Everyone’s Included Day
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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