Account Manager in Accounting for IMT Insurance assisting customers with accounting software needs and providing resolutions for various accounting functions. Supporting clients and maintaining documentation with a focus on detail and accuracy.
Responsibilities
Train and assist Software Services customers with accounting software needs
Support existing customers by researching questions and offering resolutions, as well as teaching customers how to resolve issues as needed
Provide input to improve support and training procedures
Test changes and enhancements to the software as assigned
Assist with maintaining product documentation
Help customers with reconciliation of various accounting functions
Assist with internally developed software to help stay in accordance with accounting standards
Provide support with special projects as needed
Must be proficient with Excel, Word, and Accounting Practices (Cash vs Accrual)
Requirements
A college education and/or 3+ years of accounting experience
Must be detail oriented while maintaining accuracy to ensure high-quality, error-free, and complete work
Ability to analyze and solve problems
Accounting background with excellent math skills is required
Excellent working knowledge of computers, Microsoft Office products, Google products, insurance and accounting practices to support client needs
Ability to prioritize workload and simultaneously manage multiple projects
Maintain technical expertise and knowledge of current trends and techniques in the market
Ability to listen and proficiently communicate to the customer, both verbally and in writing
Must possess the ability to work well with others
Must maintain valid drivers license due to required field work.
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