Customer Service Specialist providing support for Italian - speaking clients via phone and email. Responsible for managing orders and ensuring high - quality customer service in a hybrid work environment.
About the role
- Customer Experience Specialist at SERVPRO managing restoration projects and ensuring positive customer experiences. Requires strong communication, detail orientation, and sales experience in a hybrid work environment.
Responsibilities
- Responsible for clear and efficient project communication with the customer and project stakeholders
- Own all aspects of the customer experience from the office process
- Daily project(s) oversight to include monitoring status, audit, and work-in-progress
- Create preliminary scopes of work to be passed on to estimating team
- Review and validate job site documentation
- Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
- Collaborate and assist with other departments, as needed
- Participate in the after-hours on call rotation (Additional compensation will be provided)
Requirements
- High school diploma/GED (preferred)
- Previous Restoration Experience (preferred)
- At least 4 years of sales and/or customer service
- Ability to multitask and to remain detail orientated
- Must be knowledgeable in relevant computer applications
- Must be willing to work on-call after hours 1 out of every 3 weeks to meet the needs of our customers outside of normal business hours.
Benefits
- Sick, vacation, and holiday pay (PTO)
- 401(k)
- Health, dental, & vision insurance plans
- Critical illness & accident plans
- Life insurance
- Flexible work life balance
- Paid training
- Career progression
- Internal promotional opportunities
- Uniforms provided
- Equipment and tools provided
- And more!
Job title
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Degree requirement
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