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About the role
- IT Specialist I providing Tier 1 and occasional Tier 2 technical support for healthcare organization. Diagnosing technical issues, assisting users, and contributing to data-driven initiatives.
Responsibilities
- Deliver exceptional Tier 1 and occasional Tier 2 technical support to ensure a seamless end-user experience
- Diagnose, research, and resolve routine technical issues across hardware, software, applications, systems, and access management
- Respond to support requests via phone, email, walk-up, and online channels
- Leverage enterprise tools to document, track, and monitor resolutions
- Contribute to data-driven initiatives, including some administration of enterprise applications
- Assist with preparation of accurate & timely reports
- Provide actionable insights to leadership
Requirements
- Two (2) years of experience in IT support or Service Desk environment
- Experience in IT support or Service Desk environment preferably in the medical industry
- Preferred experience with Active Directory, Exchange, and enterprise-level application support
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals preferred
- High School Diploma or GED required
- Associate’s degree from an accredited institution preferred
- Proficiency with Microsoft Windows operating system, M365 Microsoft Office Suite; 2013/2016/2019/Office products: Word, Excel, PowerPoint, and Access
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications
- Familiarity with ITSM tools and ticketing systems
- Basic understanding of networking concepts (TCP/IP, DNS, VPN)
- Customer service skills: Delivers exceptional service and support to internal stakeholders
- Problem Solving skills: Demonstrates analytical thinking and resourcefulness in resolving technical issues
- Excellent verbal/written communication and customer service skills
- Strong attention to detail required
- Thrives in a dynamic, fast-paced environment with the ability to adapt
- Ability to collaborate well and work effectively across teams to achieve shared goals
Benefits
- Competitive salary
- Hybrid schedule
- CalPERS retirement
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Life, short-term, and long-term disability options
- Career advancement opportunities and professional development
- Wellness programs that promote a healthy work-life balance
- Flexible Spending Account – Health Care/Childcare
- Paid life insurance for employees
- Pet care insurance
Job title
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Experience level
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