Senior IT Engineer taking ownership of complex issues and mentoring junior engineers at a hybrid role in Edinburgh. Engaging with clients and ensuring IT systems security and reliability.
About the role
- HubSpot Systems Support Specialist responsible for administering HubSpot and ensuring data accuracy. Supports Central Operations teams with data management and issue resolution in a hybrid environment.
Responsibilities
- Provide day-to-day HubSpot admin support (user setup, permissions, basic configuration, troubleshooting).
- Support teams with segmented lists and audiences, applying strong judgement around data quality and HubSpot filtering nuances.
- Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities.
- Keep changes structured and safe by considering dependencies and downstream impacts before updating the system.
- Maintain clear notes/documentation for recurring requests and improvements.
- Triage inbound enquiries from shared inboxes (e.g., hello@), routing accurately and escalating when unclear.
- Support process-driven tasks across Central Operations, including basic spreadsheet-based data cleaning and ad-hoc reporting support.
- Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently.
Requirements
- Hands-on experience supporting or administering HubSpot (or equivalent CRM support experience with strong HubSpot capability).
- Strong “systems thinking”: structured problem-solving, awareness of dependencies, and careful change execution.
- Analytical and detail-oriented, especially when working with data and segmentation.
- Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data.
- Clear written communication and comfort working with multiple internal stakeholders.
- Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight.
- HubSpot certifications.
- Experience supporting a multi-team/multi-business-unit organisation.
- Familiarity with basic CRM governance concepts (data standards, access control, documentation).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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