Help Desk Technician providing on - site and remote IT support for US Army North operations. Involves troubleshooting desktop issues and providing technical assistance at Fort Sam Houston.
About the role
- IT support role providing technical assistance for Projektron BCS software utilized by over 820 customers. Responsibilities include 2nd level support, customer contact, and technical feasibility assessments.
Responsibilities
- Handling technical inquiries via our ticketing system
- Providing 2nd-level support
- Communicating with customers by phone, conferencing software, and via our ticketing system
- Assessing the feasibility of requests
- Acting as an intermediary between customers, consultants, and development
- Writing XML files for configurations
- Performing remote installations and updates
- Creating reports with BIRT as needed
- Managing hosting instances
Requirements
- Good to very good training/education in computer science or a relevant university degree
- Solid technical knowledge of Windows or Linux
- XML
- Broad IT knowledge and interest in IT topics
- Calm and professional manner when dealing with customers
- Ability to work independently and strong commitment
- Excellent German skills (C1 or higher)
- Good English skills are a plus
- Knowledge of SQL or BIRT
Benefits
- Work–life balance: flexible working models, 30 days vacation, sabbatical, mobile work & workation
- Family-friendly: family liaison, paid child-sick days, family day, care days for sick relatives
- Modern offices: sit–stand desks, bright and quiet rooms, ergonomic workstations
- Flat hierarchies & open communication culture: short decision-making paths, agile working, onboarding including mentoring program, equal opportunities
- Employee events: talks and workshops, game nights, crafting sessions, staff meetups, rooftop barbecues
- Sports & health: foosball league, table tennis, yoga, supplemental dental insurance, bike storage, running training sessions, showers, Urban Sports Club, JobRad bike leasing
- Further benefits: company public transport ticket, company pension scheme (bAV) & occupational disability insurance (BU), communal dining area, muesli bar, organic fruit and beverages
- Individual annual training opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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