Providing operational leadership for IT support operations to ensure high - quality service delivery. Leading IT support activities and continuously improving processes at TMEIC Corporation.
About the role
- IT Support Specialist responsible for troubleshooting hardware, software & network issues. Join OpenAI's IT team in Singapore to enhance employee experience with effective IT solutions.
Responsibilities
- Troubleshoot hardware, software, and network issues
- Resolve incoming support requests promptly
- Coordinate with vendors for equipment procurement and maintenance
- Actively participate in IT process and systems improvement initiatives
Requirements
- Strong technical expertise in macOS (Windows knowledge a plus)
- Identity and device management (e.g., Azure AD, Jamf, Intune)
- Enterprise collaboration tools (e.g., Google Workspace, Office 365, Slack, Atlassian products)
- Excellent written and verbal communication skills
- Troubleshooting and problem-solving within Mac and macOS environments
- Experience orchestrating high-production all-hands events
- ServiceNow experience for IT service management (ITSM)
- Attention to detail and customer-first mindset
- Process improvement and vendor management experience
- Mentoring junior team members and managing IT projects as a bonus
Benefits
- Relocation assistance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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